Cancellation & Refund Request
Cancel or request a refund. In writing, like everything else.
No call required, and nobody will try to talk you out of it. Fill this in and we'll confirm receipt immediately, then reply in writing within two business days with next steps — including the exact milestone calculation if a refund is involved.
Your Refund Position
Your $2,000 initial payment is credited toward the $3,000 setup fee. It is fully refundable until Growth Point Studio confirms in writing that installation work has begun. Once work begins, completed milestones become non-refundable, while any unearned portion remains eligible for a refund according to the service agreement. The remaining $1,000 setup balance is due before launch. Your selected monthly plan is separate.
What Happens After You Send This
- 1.Immediate confirmation of receipt — on screen and by email.
- 2.We pause new work where appropriate, and check for any open card disputes — we legally can't process a refund while your bank has a dispute open on the same payment.
- 3.We calculate the milestone math and send you the full calculation in writing — what's completed, what's earned, what comes back to you.
- 4.Refunds go to your original payment method, with no fees deducted. Banks and card issuers typically post refunds 5–10 business days after we initiate.
- 5.Monthly plan cancellations stop the next renewal; your service continues to the end of the paid period.